Rocket Supply

After leaving my original review, I received a response from Mike at Rocket Supply stating, “I wish you all the best with your new business. I hope you found a supplier who will better service your needs.” While I appreciate the sentiment, the issue was never about simply “finding another supplier.” The issue was the lack of communication, coordination, and follow-through during what should have been a straightforward onboarding process. I was ready to invest in equipment and establish a long-term vendor relationship. Instead, I experienced delays, inconsistent direction, and ultimately being shut down from receiving quotes altogether. A dismissive well-wish does not resolve the underlying concerns about how this situation was handled. —————— I had a very disappointing experience with R

I’ve had a long-standing relationship with Mike and the team at Rocket Supply, and they continue to prove why they’re such a respected part of our industry. They operate with integrity, truly care about the contractors they serve, and bring a genuine passion for the surface prep and polishing world. It’s clear they’re committed to their customers’ success, and that kind of dedication is something you don’t see everywhere. Appreciate everything Mike and his team do for the industry.

After my initial review, Mike from Rocket Supply responded wishing me “the best” and expressing hope that I found another supplier to better service my needs. While I appreciate the sentiment, the issue was never about simply finding another supplier. I approached Rocket Supply ready to invest in equipment and build a long-term relationship for a new business launch. Instead, I received straight list pricing with no onboarding support, no startup consideration, and ultimately no path forward to purchase once Niagara became involved. When a customer is prepared to spend significant money and establish a partnership, they expect responsiveness, coordination, and professionalism. Based on my experience, that level of engagement was not there. If you’re a new contractor looking for guidance

Long review, but it's honest and worth it, especially if you aren't sure what you're doing and are nervous you might make a bad situation worse. One of the rare ones!! I cannot say enough about the staff, there advice, patience and knowledge and then the products. I damaged our new quartz countertop and had the install company come and repair my damage, after which it was better but not what we wanted. I decided to research and found Rocket, they assured me that they had the products needed and I really could do it myself. They were right, I ordered the "renew kit" which includes everything you need. I have pads and other things that the kit includes but decided to invest and use what comes in the kit. The counter is way to expensive to cut corners to save a few bucks. I watched v

Great bunch of people at Rocket Supply. They’ve helped us through challenging projects and continue to be a great resource whenever we need support