Romanoff Group

This company is absolutely TERRIBLE!!! I wish I could give “0” stars!! Please believe the reviews and don’t waste your time with them! Our Ryan home was built in 2019 and Romanoff was the company chosen to install and service our HVAC system. For a few years we did maintenance with them, and they were pretty good. However, recently our unit has been having problems and we’ve had to use them a few times. As of today (9/6/25), our system is not blowing out any cool air AGAIN in the home. It’s literally over 80 degrees both up and downstairs. I reached out to Romanoff’s Emergency dept. and spoke with “HUSSEIN” (probably spelled his name wrong). I told him that the unit is having problems AGAIN and we needed it serviced today. It’s completely hot in the home, and my 85 year old mother who li

Truckers refuse to deliver here at all cost! Super tight and impossible to back into dock, They have box trucks, van and pallets of stuff blocking you from backing and employees are refusing to move them for you! Also after you unload you can’t pull out and have to back out of yard to street which is dangerous & illegal.

The place is all the way at back,i had 12pm apoitment,they start unloading right away,the space is really tight,there are some mini vans parked,but they are on the edges of the yard,so you will have just enough space to park the truck.

I’m extremely frustrated with this company and would not recommend them to anyone. I’ve lived in my home for just over a year. It’s a new build, and I was able to use my AC without any issues last summer. A few months ago, I had a problem with my furnace, and the builder sent someone from Romanoff out to take a look. The technician claimed nothing was wrong with the furnace but said he had redone the wiring. A couple of weeks after my one-year builder warranty had expired, I tried to turn on the AC and nothing happened. I called Romanoff and spoke with Tiffany, who was very dismissive and told me they’d get to it when they had time. I never heard back. I ended up having to call a different HVAC company, and their technician asked several times if I had ever been able to use the AC. Turns

If it wasn't for the massive delay I experienced with their "emergency hotline" my experience with Colin Baker would have had it as a five-star. Long story short, I lost AC on Friday night and got it fixed Tuesday morning. The emergency hotline process has room for improvement to say the least. I'm in Shallotte and the one on-call tech that weekend was in Durham...I'm not going to go into that aspect but again, room for improvement. Ultimately, the tech who came to start and test the new unit; Colin Baker was fantastic! He got our new AC unit up and running quickly and took the time to clearly explain how everything works. Very personable, professional, and patient as he made sure we felt confident using and maintaining the system. ****Highly recommend him! PS: I talked with the infamou