Roto-Rooter

I had to call roto-rooter today for my sink. Brandon came and fixed it quickly. He didn't mind me watching how he fixed the stopped up sinks and answered any questions I had. I've used this company many times and will continue to do so.

I would never use these people. They blocked the alley way to where we couldn’t get in or out of our driveway and it was extremely inconsiderate. My son left to work and tried to squeeze by their obnoxious truck and hit our fence and damaged it. Then the man finally moved. Mind you, there was plenty of room in the driveway of their customer as well as the front of the house. I called and lodged a complaint with the company but of course they acted completely oblivious and told me their equipment is heavy and we should have known that they need to impede the alley! There are millions of plumbing companies and this is just egregious and unacceptable that these people would indirectly damage our property because their time and space is more valuable than anyone else’s.

I've always used Roto-Rooter because they've been a reliable company in the past. However, my recent experiences have been disappointing. I called them to snake one of my drains because my washer wasn’t draining properly. They cleared the drain, but later that night, my bathroom sink started overflowing. They do not stand by their service, and the technician who came out wasn’t even a certified plumber. When I contacted them again, they claimed it was a separate line and would charge me $150 for a visit. Additionally, they mentioned a 3% fee for credit card payments. The call center was rude and confrontational, and the owner seemed incompetent. Overall, I feel let down by their lack of professionalism and support. do not call them or use them go with another plumbing service. Run away as

Called yesterday for appointment for some plumbing issues. I was able to plan a day ahead to have them come out. Josh the tech was on time, knew what issues to address and started working. He had to leave to pickup the correct parts that needed to be replaced. When he was at part store, he reached out to the office to call me with a price. When I felt like I could get a better price at local hardware store, RotoRooter was fine with me getting my own part. Josh did the replacement and repairs. The shop sent over another tech to check for gas leak. All techs were very polite and let me know what was going on every step of the way. The job was completed in a very timely manner and the cost for all three issues was very reasonable. I have used RotoRooter for over 20 years now.

On the surface they seem professional. I called them on a Saturday afternoon. A tech said he would call me right back and didn't. He called back an hour later all while I got running water from a leak in my house. Tech called back an hour later. By that time I have found an plumber. Tech get mad and rudely hangs up.