Roto-Rooter Plumbing & Water Cleanup

With the recent winter event and snow, we found ourselves in need of help with a leaking supply line related to the outside spigot. I called around looking for a company that offered emergency service as we didn’t have a go to plumber. Roto-Rooter was able to schedule an emergency appointment the same day (within 4 hours). Communication was excellent, Eric D (field supervisor) arrived in about 2 hours and Zonijn (technician) about 30 mins later. Very straight forward process, very thorough with the inspection and repair and cleaned up really well afterwards. Can’t speak highly enough of the team, the process and the quality of the work (and that they were able to get us back up and running in about 4 hours from the time of my initial call). We now have our go-to plumber for future nee

Scamming company!! We called this roto rooters to fix a broken garbage disposal. The technician came and told us that the only issue was a clogged pipe and that it simply needed to be cleaned. After he cleaned the pipe, the disposal sounded broken — it had a much higher-pitched , abnormal noise. We specifically asked whether that was normal and if anything else needed to be done. The technician assured us that it was completely normal. He then charged us $600 for the service. Two days after his "repair," the garbage disposal stopped working entirely. When we contacted the company again, they refused to properly address the issue. Their customer service was rude and unhelpful. The same technician returned and told us we would need to pay even more to fix the issue, even though the original

I am so pleased with the prompt service Roto-Rooter provided today, especially with it being a Sunday! The technician, Zonun, was very professional and polite. He quickly and efficiently repaired two broken water pipes in the crawl space. They are following up with equipment to dry out the wet space and replacing insulation. Definitely 5 star service.

I love in a 60 plus year home. Rotor rooter called back and said some one can come out today. I was concerned about the weather.Charlotte was under a severe winter storm. I had a leak under my kitchen sink and needed water valves replaced. Zonun was absolutely amazing. He had to run to Lowe's a couple of times. He was so efficient and professional. He charged me exactly what he qoated me for the job. I couldn't believe how hard he worked and I just thought it was going to cost more. But it didn't. I would recommend Rotor Rooter 1'000.00 time's fold. Thank you again!! Tina Houck.

Late on Christmas evening, my wife and I discovered that 3 of our sinks were not draining properly. We used a plunger and a 25 ft drain snake on each until around 5 am, but were unable to clear the blockage. We were very fortunate to have Van with Roto-Rooter come out at 8:30 am the same morning! We called another company that we had previously dealt with, but they didn't have availability until January 2nd. Van was fantastic! He introduced himself and performed a thorough assessment by inspecting each sink and our plumbing down in the crawlspace. He was able to unblock the clog, which ended up being about 68 ft deep in our main line, in no time. Additionally, we spoke to him about another plumbing issue that we had in our crawlspace. (just looking for his opinion on how it should be fi