Roto-Rooter Plumbing & Water Cleanup

RUN! Do yourself a favor and check the Better Business Bureau site and check google or any other site to see the companies' reviews. You don't have to just take my word for it; the customers are speaking out. This company has a reputation for overcharging and inflating prices, especially when insurance is involved. They recently tore out two of my bathrooms without authorization, then claimed they left due to structural damage—damage they only “found” after demolishing my bathrooms without permission. That excuse is just a cover-up for what they did. If you need work done on your home, don’t make the same mistake I did. Check Google reviews, the BBB, social media, and thoroughly vet these companies. They’re crooks who will overcharge and take advantage of you. We’ve contacted the owners mu

RUN to the BBB SITE AND CHECK THEIR REVIEWS!!! we are currently working with Roto Rooter and it has been a nightmare from the first interaction. We had a pipe bust in a tenant property. It caused damage of course so they say hey we do water loss prevention, clean up tear out and we work directly with insurance. Sounds good right! So insurances comes out they look at the pipe and the damage that has occurred and he calls us and say yep it’s a busted pipe. So the tenant has two bathrooms they go in without my knowledge of any type of game plan and tear out everything both bathrooms at the same time without any restroom for the tenant and her kids. Take in mind they never called and discussed any kind of plan. We would have never agreed to them taking out both bathrooms ultimately leaving the

Paid $79 for a “service call” that amounted to the plumber looking at the manufacture date on my water heater and leaving. No diagnostic work was performed no panels opened, no elements checked, no troubleshooting. When I explained that I needed a professional assessment to determine which component was failing, I was questioned by manager over the phone about whether I planned to use another company for repairs, which was inappropriate and irrelevant. I hired them for a diagnosis, not a calendar lookup. They refused a refund, calling it a “travel fee” rather than a service fee which feels like wordplay to avoid responsibility. If you need an actual diagnostic evaluation, be aware that you may not get one here.

10-2 widow... no show. called twice - just excuses. asked if the failure would result in discount - No! People set aside and wait a half a day for these No Shows!

Austin cleared my lines and called with a very detailed report. Left me valuable notes on the invoice as well. Thanks Austin for a great experience - will be using roto rooter again because of the great service we received from him.