Roto-Rooter Plumbing & Water Cleanup

We had an outstanding experience with Orlando and Frank. The quality of the work was excellent, everything was done with great attention to detail, and the final result was flawless. They left the area cleaner than when they arrived and clearly take pride in their craftsmanship. Highly recommend if you want the job done right.

I’m very disappointed with the service from Roto-Rooter on the West Side of El Paso. Jonathan was the technician who came to my business for a clogged toilet. Instead of checking the clean-out first, he immediately removed the toilet and charged me 650 dollars. After spending hours there, he finally realized the issue was actually coming from the other building, which is something I had already experienced before and tried to explain, but he refused to listen. It felt like he was trying to stay longer just to bill more hours, and then he even returned the next day. The whole situation was unnecessary, expensive, and completely avoidable. I would not recommend their service based on this experience.

Raul was fantastic. He took the time to fully understand the issue before jumping into diagnosing and running tests. He clearly explained everything that was happening and what may have caused it, which we really appreciated. He left the area clean, was extremely professional and knowledgeable, and very friendly throughout the whole process. He even shared helpful tips to prevent future problems. Highly recommend!

We were really impressed with their service. They sent someone out within 2 hours of calling for a clogged kitchen sink. Jonathan was professional, knowledgeable, and efficient in his work and fixed the problem. We will definitely be using them again if something else comes up. Highly recommend!

Good service, Johnathan was very polite and got back-up plumbing problem solved. On the other hand, I thank Karla for looking into the senior discount! Just a little suggestion for seniors like me who have to live on a budget, maybe the company can afford to give us a little more of a discount. Especially since I have been a devoted customer! Respectfully, Ms. Fierro.