Roto-Rooter Plumbing & Water Cleanup

All the showers and toilets in our home would not drain and when I ran the washer the water backed up through our toilet in the guest room and water was everywhere! It was fairly obvious our mainline drain was plugged. I called a plumbing company I had worked with before but they could not be out until the next day. I looked up other plumbing companies and I saw Roto Rooter had good reviews so even though it was late in the day I called them. To my surprise they said they could have a technician out in about an hour and a half and he would assess what was need to fix the problem and give me a price. If I did not like the price he would leave and there would not be any charge. Well a technician named Jalen came out, said he believed the mainline was blocked and he gave me the price.

David was a huge help replacing my outdoor spigot, which was badly corroded and leaking. He handled the job quickly, charged a fair price, and was professional and kind throughout. I also really appreciated that he let me watch and explained what he was doing - especially since he was there to get the work done, not field my million questions. Highly reccomend!!

This has been a very extensive repair of drain lines and installation of outside drain clean out.. I have worked with Taylor Edwards Field Supervisor. He has been absolutely wonderful to work with as well as extremely knowledgeable! He has been excellent at communicating all my options patiently without any pressure. Even on his day off he drove to my home to help facilitate the work to be completed. He has made this very difficult situation more tolerable and helped provide great solutions to the problems. The crew has been professional and hard working in the freezing cold weather. Thank you!

My laundry drain is backed up and reached out to get a drain clean out. I had scheduled an appointment for a Monday and was given an approximate time from 5-6. I kept receiving messages that they were running behind for them to never show. Then called me around 10pm that I was rescheduled for Tuesday from 5-7 window. Gave them another chance to come out and called and asked to see if they could come sooner stated they were busy but would note to come an hour earlier. They never showed or sent any communication of running behind so I called to cancel the appointment. Th representative didn’t even try to retain the business. Wouldn’t recommend at all.

Shower drain/pipe was leaking through the downstairs ceiling. Called and they sent someone out the next day. David came in the morning, diagnosed the issue and had it fixed before the afternoon. Seems to have been a gasket leaking which I figured was the case. I was hoping to not have to cut a hole in the ceiling but unfortunately it had to be done to figure out the issue and fix it. All in all I am just happy it is fixed and we can use our shower. David did a great job.