Roy Neilson Plumbing

Excellent service. When I called, the person I spoke with was completely up front about their rates and charges. They scheduled me a few days out, but then reached out to let me know they can come earlier due to a cancellation, which was great. The technician, Armando was professional and quick and just like that, our drains are draining again! We will definitely be using them again in the future when the need arises.

Decades of great service from owner Jerry and his office chief Frank. Reliable and super fair with pricing. They never oversell. Once tried another recommendation and the company tore my kitchen apart with ridiculous updates. Shut them down mid-job. Back to Roy Neilson who couldn’t believe that they installed all new pipes for a clogged drain. Five stars and class act team on the ground. Not a better company in the LA area. Available quickly for emergencies.

Excellent and prompt service. Technician came out on time and replaced a 60 y/o shower valve. Reasonable pricing, quick and very neat job. The new and quality part matched (as well as can be expected) with original hardware from 1965.

11 year old water heater suddenly failed on Saturday. Plumber couldn't come until Monday morning and when he did, unfortunately, he broke the news that the fix was not a simple thermocouple change out as I had hoped but would require a change out of the "brains" of the heater and since it was an old unit it was no longer warrantied nor did he have the part on hand to fix it without an order. Seeing my displeasure, and being a decent guy, he gave me a referral to another plumber (Jerry at Roy Neilson) who he said "might" be able to help me out same day, gave me a pat on the shoulder and wished me the best. I called the main office and was given Frank who sent me Ben as his "best guy." Ben came and diagnosed the same thing (unfortunately) but said he could get the "brains" for the next day o

IF YOU DO CHOOSE TO USE THEM MAKE SURE YOU TAKE PHOTOS OF THE TIMESTAMPS OF WHEN THEY ARRIVE AND LEAVE. THEY WILL UNAPOLOGETICALLY TRY TO SCAM YOU OTHERWISE. I cannot believe how much of a scam this was, I never write Google reviews but had to for this. I used them because my building recommended them and uses them for everything. Thank God for my Ring doorbell, attaching a photo of the arrival and departure of the plumber (who was actually very sweet and helpful). Per the photo, he arrived at 9:09am, at which time I explained what he needed to do. He left at 9:12am and went back to his truck to get his tools. At 9:27 am (15 minutes at his truck????) he came back with his tools. He finally left my home at 11:13am. The front office tried to charge me for 2.5 hours versus 2 hours, a differ