Royal AC and Heating

If you get assigned this company through your warranty company, do yourself a favor and immediately ask to be assigned someone else. They are absolutely horrible! I put in a service request June 14 and it was July 13th before they finally completed the replacement on my ac. They do not answer phone calls, texts, or emails. It’s impossible to communicate with them which is very unprofessional. They did not communicate exactly what the issue was with my unit and what exactly the repair was going to consist of. They refused to send me an invoice showing what I was paying for until AFTER I had paid the $2000 they wanted. Even after paying they still only sent an invoice with literally no details on what I paid for. Just the total amount I paid. I wasn’t given updates on what was going on or wh

Just got cussed out by the service repair technician, and he left my machine disassembled. Edit: 6/22/22 Found out today from the technicians at hart ac that if it had rained my unit would have been toasted due to the negligence of Royal AC. I will be making a complaint with the better business bureau as well. Also, as if not to add insult to injury, the front desk girl told me on multiple accounts that a manager would call me but never would. We called back 6 different times to resolve the issue with them, and all they did was send a fake diagnosis to our home warranty company instead of calling us back. Do not trust this shady company.

Francisco is a pro. He was very reassuring with his diagnostics and I really appreciated his personality and demeanor. Royal has always been great to us. The communication with the dispatch and everyone was also good, like getting text updates and everything. On time too.

Purchased a unit for 13.9k and then I get a text telling me the my inspection is past due!!! The funny part is I was told that if I paid them $360 plus I can get two inspections. As I told the young lady (That was only doing her job), I would rather pay any other company $500 than to ever give Royal AC another penny of my money!!! Worst Customer Service ever!!! Stay far away from This Company!!!

I had no choice but to use Royal AC through my home warranty. They wouldn't give me a time frame for service except for 10am-5pm. When the technician arrived, I answered the door and he just walked right in my house, uninvited! The AC unit was outside! About 10 minutes later he just walked in the front door without knocking. He kept following me around, less than 2 feet apart. He said I needed a new AC unit. I had to call my home warranty every day for 4 days to try and get an update. Turns out that Royal was supposed to send me information on replacement or buyout. I called Royal who said they sent it, but they did not. Not email, not text, not phone call. And no it wasn't in spam either. Then they sent me a list of items that home warranty won't pay for. $1,150!!!! More than hal