Rug Cleaning & Carpet Care Chappaqua

UPDATE - Despite assurances that the damage would be corrected, technician has failed to arrived for several appointments. Vendor is not responding to messages. Complaint has been filed with BBB. I seriously question the legitimacy of the reviews. This is absolutely not a professional rug service - Just a billing center that sends out inexperienced technicians. BEWARE!! The rug is in significantly worse condition than when service was first requested. Further, the service provided was not at all the service described at the time the estimate was given. Despite promises that the carpet would be repaired, technicians have repeatedly failed to show up at scheduled times. Photos are post-service.

UNPROFESSIONAL AND TERRIBLE EXPERIENCE WITH THIS COMPANY!! I had called them based on the positive reviews I saw on Google- HUGE MISTAKE. I had an emergency with my wool runner on a Saturday and my usual company was not available until later in the week. The “general manager” picked up the phone when I called and said he could not send someone same day but would be able to have an experienced technician come out the following day, a Sunday, at 4pm. I was very appreciative and surprised to be able to be serviced on a Sunday and rearranged my schedule to make sure I would be home by 4pm the following day… At 4:30pm I tried calling to make sure they were still coming… I was told it would actually be 7pm. Then it was 6:15pm… now at 8:09pm and after multiple phone calls assuring me they would b

Chappaqua Rug Cleaning & Carpet Care is my go-to for carpet cleaning. They always deliver exceptional results and leave my home feeling fresh.

I had a fantastic experience with Chappaqua Rug Cleaning & Carpet Care. Their expertise in Oriental rug cleaning is unparalleled, and my rugs have never looked better.

I recently had my carpets cleaned by this fantastic team, and I couldn't be happier with the results. From the moment I contacted them, their customer service was top-notch.