Rum River Flooring

Huge disappointment… only 1 month after installation and separation started to appear and only gets worse. Being a contractor(carpenter) myself I know enough about this type of flooring and have never had this happen on any of my jobs. This flooring is in my own home and was not a low end, cheap product. They came and took pictures and gave me a song and dance I’m sure they will blame someone else and we will get nothing.

Terribly disappointed with this company. Had luxury vinyl flooring installed on our entire main living area space by our private contractor back in 2019. Flooring had a lifetime residential warranty. After about 8 months the flooring began to separate and bubble at the seams in numerous areas. We contacted our contractor and he tried to fix a few areas. Rum River Flooring finally sent out a flooring specialist and spent 3 hours at our home analyzing our flooring issues. He asked my husband and I many questions like we were potentially the cause of the floor problems. One question was if we used wheel chairs on the main level! We finally received an answer that the contractor was at fault for installing incorrectly though there was no proof. They told us by email that we needed to get our

Selected Nomad 7503 vinyl flooring. After the flooring was installed, it was discovered the stair nose strip 7503Fs material for the stairway was a distinctly different shade (green/gray vs. beige/gray.) Highly noticeable in natural light. John at Rum River shared the different materials have "transitional" shades and may not match. The two tone is an eyesore. The flooring distributor was credited the materials and now left to find an alternative solution for steps that already have the vinyl flooring portion installed. Sharing this experiene to help others avoid a similar disappointing scenario. It appears quality control is not a priority for Rum River.

After 2 and a half years my Rum River flooring needed to be replaced. Through the disappointment, Rum River stood behind the product they sold me. The process took a bit to complete, but they went above and beyond in working with me, keeping me updated, and sending me samples of possible replacement flooring. I don't often see customer service like that these days. Thank you!

Great customer service and nice flooring. They’ll take care of you.