Rural Plumbing & Heating, Inc.

My heater stopped working 1/21/26 and within an hour they had a great service technician, his name is Tay, and he did an excellent job, was very thorough and got it working again quickly. I have used Rural plumbing for probably 25 years and I’ve never been disappointed whether it’s plumbing or HVAC. I appreciate you.

5 stars. Our AC went out and Taylor H came to the rescue. He was very professional and knowledgeable. He explained what had happened, how he would address the problem and in no time we were back up and running.

I have been a long time customer of Rural for HVAC servicing. However the last time they came out, they stated we had zero Freon and needed a new unit. They couldn't supply a new unit and he sent us to another company even though we had a service contract with Rural. We were surprised as we had no issues with the unit, asked for someone to call back which they did not do. The second company came out and said all we needed was a top up of Freon and that was it. I would not use this company as their customer service has obviously gone downhill.

I've been a customer of Rural Plumbing since 2002. They have always been reliable and fair priced. I've had many service calls over the years and I've always been pleased with the plumbers on site. My last experience was recent and I stopped by their HQ off near Atlantic and Six Forks to see if I could get a replacement valve for my older outside faucet. The manager took time from his lunch to search the warehouse and find the exact parts I needed.... and was so kind not to charge me. I was really impressed with the care the provide.

Excellent service! I called Rural to fix my hot water tank because a family member said they completed service on her hot water heater for much less $ than another company had quoted. I had my hot water tank looked at by my handyman prior to calling Rural because I wasn’t sure if the problem was due to a pipe or the tank itself. He told me that I had a leak in my expansion tank but I needed to call a plumber because he could not repair a gas unit. He said my 2008 heater was in good condition though. I called Rural and told them That I needed an expansion tank replacement. They able to arrive in an hour. I was concerned they would try to talk me into replacing the tank entirely but it was never mentioned. They took my word regarding what I needed. The technician had the part with him