Rymes Propane & Oil

My experience was pretty bad. They told me when signing up that they monitored my tank remotely, but then one day while on vacation I get a notice that they just delivered a full tank's worth of fuel (so I'd apparently run out). Was told then that my tank is not actually monitored. To make matters worse, when refilling they left a valve on the tank closed, so my furnace couldn't run until I returned from vacation. Thankfully this didn't happen a few weeks earlier; it could have been catastrophic. Service dept was equally a mess when I needed some parts. Told me they were on order several times, over several months. Only when escalating to a manager after all the delays did I find that nobody had ever ordered the parts.

Absolutely terrible experiences with them. They take forever to answer the phone, don’t listen to anything you tell them, and are extremely unprofessional. We put in a report of having no heat, told them we had propane, and we needed a tech. What do they do? Send out a propane delivery guy instead of a tech, 2 1/2 hours after we called at 11pm. Then send out a tech the next day, who tells us we need a gas valve (told them that from the start), they tell us we will get a call when the part comes in to schedule the service, and then they sent someone out a day later with NO CALL to have someone home! Then tell us they will be here Monday, Monday comes around and we get a call that they are no longer sending someone! They are fully aware we have a baby at home and still let us go over a week

I have been a customer of Rymes for 10 years now, first at our home in Peterborough NH, and then in Dublin NH. Good things: They will sometimes show up for fuel deliveries. They have a very nice new website and mobile app which makes it convenient to order fuel, setup a service, or check your account history. This is likely why I have (foolishly) stayed with them so long; I appreciate the convenience! Especially for something we need to order multiple times per year. It is northern New England after all. Bad Things: Everything else regarding mechanical service, fuel deliveries, customer service, and price. Fuel delivery service: They will add fees at the drop of a hat for anything they can argue is an "obstruction" or a "hazard", such as an inch of snow, or an unlocked garden gate the

The service from this company is very bad, I have a problem with the gas line, the staff came to my house to check and said they need to replace the gas line before I can use it again, four days later when the staff helped me install the gas line, they disconnected all my gas line only the gas line of my stove were connected. The staff said they were too busy and don’t have time to connect other gas line. Also, the staff accidentally broke my heater , The staff checked my heater and said that one part was broken. They need to order a part and come back to help me fix it. After waiting for two weeks No staff contacted me! Then I called to ask what was going on, and their service department said they couldn't get the parts needed for this heater because the company no longer produced it. In

I’ve been a Rymes customer for about two years and they are the best propane company I’ve ever used by far. They always refill us with plenty of time to spare without me calling. Knowing my tank was more than half full, I called once before big storm because we have a generator that shares a fuel tank with our heating system, and I wanted to make sure we had plenty of fuel. Rymes had come that morning to top us off without me calling or noticing. The drivers are also always professional and courteous. I highly recommend this company.