S & S Pool & Supplies Inc.

*edit* the owner did end up coming out a few days later and did assist in fixing the leak in the pool* I have been in Washington for one season and attempted to give my business local. I purchase chemicals through them last year and had them winterize my in ground pool. I called early this spring to request to have my pool opened for the season. After a few weeks I started to follow up. June 19th I went in person to find out why I wasn’t being serviced just to be told I was never on the list and should find another company.

We liked this store originally because they were one of the few pool stores that were open on Saturdays, they were closer to us than many other stores, and they were really friendly. My working hours make it really difficult to get in during the week, especially with how far everything is from us. We're newer hottub owners and it was nice to be able to ask questions We thought we were in luck with the beautiful weather before it gets cold, a perfect opportunity to get the supplies we need and drain the hottub for cleaning. They really need to update their hours on here. I drove 45 minutes one way, only do discover that they are no longer open on Saturdays. Very disappointed

Simply an awful place to do business with. We called them to look at our pool pump when it started making a loud noise. They stated they would come look and then call us and tell us what was wrong/what we needed to do. We never heard back from them. Fast forward about 4 weeks later and we come home from our honeymoon to discover they’ve installed a new pool pump without our request or permission and billed us over 700 dollars. When I spoke to the female owner she proceeded to yell at me, stating my husband had come in to the store and requested this be done, which was not true (my husband had only ever been in that store one time about a year prior). She then realized that she had mixed us up with someone with same last name who had asked for their pump to be replaced. I realize mistakes h

Read the bottom review for a true review of this company I originally gave a 5 start after my first time dealing with them and the first section was my review at that time my feeling have changed on this company big time after mishap after mishap with them and their service. this company is the easiest company and most helpful company I have ever dealt with. I'm a new pool owner and I will never go anywhere else for pool help and services. They walk you through steps that need to be taken with the pool as well as respond quickly on anything I need. I have had them out 3 times now and its been the most smooth process each time. I'm in the customer services industry as well and am hard to please at times but they are amazing!! Thank you S & S pool & Supplies for all your help! I rea

Family owned business. Very knowledgeable and nice.