Saez Distributors - Doral

Saez Distributors is a wonderful company that provides highly professional service. I would especially like to highlight one of their associates, Jaime Bernat, who consistently goes above and beyond for his clients. He is always attentive, responsive, and extremely knowledgeable about the products he offers. It’s a pleasure working with someone so dedicated and reliable. Highly recommended!

Purchased a condensate drain pan on Oct. 14 A.M. order #3687. Paid extra for 3 day shipping via ups. According to saez website, order was fulfilled on Oct 15th am. Received no tracking # from saez. Called on Oct 16th in pm, to internet sales. Was told ups failed to pickup item and that someone had just taken my order to the ups store and I would be receiving a tracking number shortly, (LIE).No tracking # received. Oct 17th a.m., called internet sales again. The guy was on his way into work and told me he heard about my situation the day before. Said he would check when he got to work and call me. I informed him I wanted a refund as my job was on Friday the 18th and it was obvious the pan would not make it in time. Never received a call back. Next thing I know, I got a refund. Job not gett

Amazing staff always helpful and always making sure you have everything you need

Fox don't buy any Ducane A/c from Saez their customer service is not good at all I been waiting more than four month for parts under warranty and still haven't show up every time I call or my technitian always is an excuse I paid hundress of dollars to re charge my unit waiting for my parts

Unfortunately, Saez distributors Doral lost my business over a $45 recovery tank. I purchased an exchange for a 50lb recovery tank in July and hadn't used until a month and half later. I recovered refrigerant from a mini-split and the tank had a leak which leaked out all the refrigerant I recovered so it defeated the whole purpose of the recovery. I brought the tank back to Saez and they refused to exchange the tank and only gave me the option of paying for a replacement. I thought this to be extremely unethical and unprofessional, but I needed the tank for a recovery job so I paid for the change out. As a business owner, the customer is always right, except in this case.