Salem Garage Door Specialties Inc

Salem Garage Specialties is an excellent company that I’ve used several times over the years. I recently needed new openers and seals for my garage doors. Johnny was the technician who completed the work, with assistance from Moses. Johnny’s knowledge of garage door systems was exceptional, and he pointed out a few adjustments he made to ensure everything would operate smoothly. After the job was finished, he also took the time to fully explain the new system to me. I also want to mention how pleasant it has been working with Miranda and David, they were always helpful and responsive. Based on my experiences, I highly recommend Salem Garage Specialties for any garage door needs.

Ifeel like I was dealt with in an underhanded way. I originally called in October when my garage door opener was not working properly. The technician came and fixed some wiring, and I paid the $125 service fee. Within a short time it was not functioning properly again, though a slightly different but related issue. I called and scheduled someone to come out and look at it again. I directly asked how much it would be, and she stated that since they had just been here and serviced it there would be no service call fee, and if there was repair needed I would be told the cost before it was done. The technician arrived and immediately saw the problem. He worked for about 20-30 minutes to try to resolve it, she then told me the whole unit needs to be replaced because the mother

Things went great this company right up until we gave them a deposit for the work. It was downhill from there. After a 70% deposit on a $5K+ job, it was crickets. We had to call after a few days and make sure they received our check and find out when the job would begin. The start date was a tenuous based on when they could get parts ordered. After several delays, one of which occurred on the day work was supposed to begin, they finally got started. The lead man they sent out to do the job was the most unpleasant, disagreeable individual I have had the misfortune of meeting in a long time. I'm pretty sure the job was only supposed to take one day. It ended up taking two half days. And not two concurrent half days. Very inconvenient for a driveway gate. We were so unhappy with th

As you can see, there was NO room to make the dream of a garage door in the garage I built 1.5 years ago, but being a home owner with very little knowledge or experience, I stumbled into, " hey, I have 8.5 feet from side to side, I can do it! So I ordered from Lowes a 6' by 8' door from Wayne Dalton. I waited and waited and waited, checking every 6 weeks, Finally. after 8 months, got the call, my door was in at Salem Garage Door. Elation! But W.D. sent only the door panels, not the hardware, S.G.Door put together parts they had in the warehouse to fill my order, delivered them, wonderful! But W.D. had the order all wrong, come on@! Kenn at S.G.Door went out of his way, above and beyond. He went to bat for me, never letting up, never easing the pressure on W.D. All W.D. was willing

Definitely won't ever go with this company or refer to this company. I contacted then in January for a new garage, replacement, and for then to contact me, no one did, they showed up, charged 90 some dollars to adjust sensors when we wanted a new garage installation. I went with it, since the garage worked for a bit, for the 4 months we've been dealing with it. I called the company, to possibly have them do the job, I explained to the gal who answered the phone, who I can't recall her name, what happened and what was originally wanted, that the company didn't do, and she asked why I called, told me I was being combative and told me to go with another company and hung up on me. I called back to get her name, and spoke to Lela, who wouldn't give me the gals name, and said she was going over