Saline Vault Co.

I have been attempting to get my Mother's headstone for over a year.  After meeting with Kelly to pick out the stone, it took almost two months to get the quote.  Finally, I received the quote and wrote the check. The check cleared about a week or two later, then silence. I called and emailed multiple times and could not get a callback.  A couple of times, she answered but could not talk to me, so she said she would call right back but never did. This has been the most horrible, trying experience, and I feel like a failure as a daughter because my Mother's grave is still unmarked.  I feel like a horrible sister because my brother can not pay his respects or visit our mom without the constant reminder that I have not accomplished this final task. I finally talked to her this week and was

This company does not deserve even 1 star. We met with them 6 months ago and gave specs for 2 monuments. They were supposed to call with estimate and draft of stones within 2 -3 weeks. As of today (6 months), they still have not called, even after leaving 4 urgent messages within 2 weeks. If they didn't want our business, all they needed to do was make a phone call. Done!

Had my 1,500 gallon holding tank installed today on Odessa. All went well. Driver great customer service. The plumber who installed it, was nearly worthless. Of course he came to me well qualified and his best foot forward. 4" rain floated it out of the ground. Qualifications and quality are not synonymous. The vault IS quality.