Sampson Heating & Air Conditioning

Sampson's installed our geothermal system approximately 4 years ago. Chris & Dan were both professional and courteous. We recently had to call due to part that had gone bad, on a Sunday. Chris answered the call immediately and sent a tech. We were back up and running within a few hours.

We contacted Dan at Sampson Heating during the mid Winter of 2022. We explained that we were looking to replace our existing furnace and air conditioning unit. From the first conversation with Dan to the last, he and the Company have been nothing but up front in regards whether they could do the job, given we have a double wide trailer house with a full basement. The response and up to date scheduling on their end to fit ours was the best we’ve ever witnessed. The furnace fit the size of our house and the existing ductwork needed to be added to provide the most efficient airflow, which Dan recommended. The air conditioning unit was professionally installed and with our concern of our original units airflow, Dan made it a point to make sure the new unit provided the airflow that suited us.

I wish that I could give Dan and his staff 10 stars. My husband and I have been live-in caregivers for my elderly parents for the past 4 years. My mother passed away in September, and my father fell and injured himself in October. This past year has been an especially stressful and heartbreaking one. Just as the temperatures outside started to plummet, our outdoor wood boiler malfunctioned and reached a dangerous temperature. With my father's injuries, we knew that it was no longer reasonable for us to use wood as our primary heat source anyway. The boiler had been our sole source of heat for our garage and basement flooring systems. With freezing temperatures looming, we needed someone capable of understanding a complex system to drain the boiler and the piping systems beneath the floors.

NEW HOME BUILD DONE COMPLETELY WRONG! We had Sampson do our forever home and for months and months we have been having major issues with proper air flow within the house. We communicated this over and over to them and every time they came out it was stated that it was fixed. Fast forward to now we have been living in the house for six months and still are having extreme problems. We had a second opinion come out and take a look and they basically told us our whole house isn’t done right and should honestly be completely redone. Sampson admitted that the duct work is wrong but blame it on us since we requested certain things like not wanting duct work hanging openly in a closet in a brand new house when there were open walls everywhere or could have easily had more wall built to accommodate

Christmas eve and Dan and Blake fit us into their schedule as a first time customer. They explained everything that was done wrong with our new home install and got us back running with a plan to make permanent corrections. Great customer experience for sure when outdoor windchills were -20 or lower.