Sawgrass Floors

My Response to Sawgrass Floors’ Reply: I waited over a year to leave my review because I genuinely wanted to give Sawgrass Floors, and specifically John, every opportunity to stand behind their work and make things right. Unfortunately, my experience only got worse after the review was posted. Once the review went live, John finally responded and came to my home. He acknowledged the issues, agreed to remake the defective stair treads, and even took some of the extra flooring materials needed to do so. After that visit—radio silence. No follow-up. No repairs. Ghosted again. In his response, John claims the problems weren’t due to his work. However, a separate, reputable flooring contractor who evaluated the situation clearly explained the real issues: • The flooring was installed too tig

Thank you to John and the team at Sawgrass floors. My floors before were damaged badly fraying and causing me to get splinters in my feet. John came in took measurements. Set me up for new floors. From the time I went in to look at the floors to working on financing with Bernie it was all a great experience. He gave me an idea of what I’ll be looking at the warranty expectations, etc. There was a hiccup with my floors being uneven, and John and his team fixed it with no problem. My floors are beautiful now thank you for the wonderful service. Pictures enclosed are before, during and after photos

If I could give more that 5 stars, I would! It is my opinion that when you are choosing a company to do work in your most intimate space, you want to absolutely make the right decision. This company was right for me! The owner John takes personal responsibility from start to finish. He, his office staff and installers are professional, reliable and cooperative. They made ever effort to meet all of my needs. It was evident that their mission is “ every customer matters”. I LOVED that. I shared my vision and they offered suggestions until I was able to land on my vision. My floor looks AMAZING and I have received numerous complements. This is an investment that should last and be loved for years. I would highly recommend that Sawgrass Floors be one of the companies that you put in your mix

SAWGRASS FLOORS DID NOT USE A SUBFLOOR, WE NOW HAVE 1" GAPS EVERYWHERE. We have spent almost $30,000. We must now remove and replace our floors again. Please see pics and invoices I have included that show the tragic damage our home has suffered. We have 1" gaps under two single interior doors, two double interior doors and three sets of closet doors and all their casings. We had a 1" gap under our custom kitchen cabinets, but he charged us an extra $200 after install for a horrendous wood patch that still has the imprinted blue ink lumberyard stamps. We also have two single exterior doors and two double exterior doors that now have a very high threshold which has caused a trip hazard. We had to pay to have our TV lowered so it would fit into our entertainment center, our kitchen bar is t

Sawgrass Floors did a great job for us when we needed to re-carpet our office space. We decided on carpet squares with an intricate pattern and they took the time to learn the pattern we wanted and the carpet looks great!