Schwabel Heating & Air Conditioning Inc

I'm very happy with Schwabel's service today. Our furnace stopped when it was -2 degrees outside. They were able to get to us the same day, within a couple hours of our call. They came when they said they would. They were very kind, knowledgeable, and fair. Our furnace is old, so they could've easily tried to upsell us to a new furnace (& I fully expected that we would need it), but they didn't. They said I could still probably get another 2-3 years out of the furnace with the repair. I'd absolutely use them again.

I was so happy with the same day service we received. Our heater went out in these frigid temps and it is only going to get colder, so we were quite concerned. Luckily, they were available almost immediately as it was getting cold in our house. They assessed the problem, called around for a part that was needed, got the part and installed it ins matter of hours They were efficient and reasonably priced, as well as respectful of privacy. I thought for sure we were going to need a new furnace, but no, Bruce saved the day!! Will be calling them for any future needs, too. Thank you for the quality service!!

I came to visit my daughter in Ohio during what the news described as an extreme heatwave. Listening to this company schedule and then break appointment after appointment was appalling. This went on for 4 days as my daughter gradually became more and more upset because we couldn't even visit her home. DON'T USE this company. They clearly are not concerned about their customers. I could understand canceling once, but not multiple times (Literally because the owner said he didn't feel like going out on the job today). Where is the pride in your family business? I guess you lost it as well as a customer today.

I’m very disappointed in the quality of customer service I received from Schwable. I attempted to schedule an appointment three times. Each time, there were errors: they contacted the wrong house, got the address wrong, and finally, after I did get a confirmed appointment, the technician didn’t show up. When I followed up, I was told, “It was too hot and wet, so he doesn’t feel like coming out today.” I had taken time off work to be available for this appointment, which made the no-show especially frustrating. I expected a basic level of professionalism and communication, and unfortunately, that wasn’t delivered. I hope Schwable takes this feedback seriously and improves their scheduling process and customer communication going forward.

Been using them forever. Very responsive, technicians are always pleasant and great at explaining things and do exceptional work. Have recommended them to several family members and friends.