Sears Appliance Repair

We had an appointment scheduled between 1:00 and 5:00 p.m. for a refrigerator repair. Throughout the afternoon, the estimated arrival time kept getting pushed back, which I understand can happen. The last update we received was around 4:30 p.m., indicating that the technician’s arrival was estimated for 5:20 p.m. By 6:30 p.m., no one had arrived, so I contacted customer support to ask whether we should still expect someone that evening, as I was trying to decide whether to cancel dinner plans. I was told that dispatch would call me right away and that they would still try to have a technician come out. By 7:30 p.m., I had canceled my plans—yet no one arrived. At 9:00 p.m., I called again and was informed that the technician was still tied up with another complicated order. While I understa

Repairs were done on a timely fashion. Repair person was friendly and professional. He diagnosed the problem quickly, ordered the part and came back the day after the part arrived at my house. We are very pleased with the serviced received! Thank you.

First off, Ricardo never shared a status, nor did he contact me before arrival. I gave him a bucket and a bowl to drain the washer and he somehow spilled water all over the laundry room. I helped him get it up with numerous towels. Once he completed, he started a rinse cycle to test that the drain pump worked, and water went all over the floor again because he didn't attach the hose properly. Once again, I'm helping him clean up water for thirty minutes. It was a mess. I'm thankful that my washer is fixed, as I literally waited for 8 weeks for Sears to get this done. I'm likely to cancel my policy, not because of the technician, but because of the horrible service received from Sears on this simple washer repair.

Dishwasher rack repair was needed when the plastic track guides failed. The technician had the kit assembly needed and job was completed on initial visit. Very thankful!

Nice Guy, but still leaking not fixed on our Kitchenaid Dishwasher on Pro Wash.