Sears Appliance Repair

JIM did a great job. I had ordered a $850 main control board per 1st guy that looked at the kenmore elite dryer. JIM looked at unit and told me i think your going to be happy with me. After he put it back together it was running, I ask him i guess it was the board he said no a wire has come lose. Im happy with Jim but the 1st should have solved the issue.

Jimmy was quick and efficient. However when the initial appointment was made by the AI there was supposed to have someone come and no one showed up but a part was ordered without even checking the washer. Then only 1 out of 4 was ordered so we had to wait for the other parts. This service took longer than 2 weeks.

Showed up early, quickly diagnosed the problem, and repairs were quick and effective. Would recommend this service to friends and family.

Technician was good. Very unhappy with the price of the repair supplied by Sears. Icemaker module was quoted at $309.00. Labor was quoted at $250.00. I checked with several sources online and the part could be bought at $164 to $178 plus tax and shipping. At most a little over $200. I further checked online for the time frame to remove the old part and replace the new part. That took about 15 to 20 minutes tops. Does not justify a charge of $250. Again the technician was knowledgeable and good. Sears pricing is most unreasonable and I will not used them again. Technician rating 5. Sears pricing NEGATIVE 10.

He did great with the dishwasher but didn't even look at the oven. He said the work order was for the wrong oven. I sent the the brand and model # for the one I needed looked at. I don't know where the confusion was.