Sears Appliance Repair

After about 4 tries and a bout a month, the technicians were able to figure out how to fix our GE washer. I’m glad it got fixed, took a bit longer than I would have liked. But I would use this service again because they were able to figure it out and the technicians were nice.

The technicians they sent were fine; my rating is NOT about them. My service was just a simple yet inaccessible LED lightbulb that went out on my nearly new LG microwave (no explanation WHY). My huge disappointment is with the inability of Sears Appliance Repair to allow me to speak with a human on the phone or by text regarding my service. There was confusion about the part(s) that were ordered, then on backorder for a long, long time, then two of one part arrived for some reason but my order still listed another part on backorder. Looking online, it looked identical to the part that had arrived, but had a different part number. I am no expert, though, so assumed the other part was needed. A two minute call with a knowledgeable human could have resolved the issue, but instead my repair wa

Tech “fixed” my dishwasher today and now it’s freaking leaking. Didn't even test it before he left. I am now stuck with a leaking dishwasher that IS ruining my floors. Thanks a lot. To add insult to injury, their phone support is horrible. Called the number on the website, emails and even in the comments of this review. Takes you to a robo operator that is nearly impossible to talk to a real person. Had to find a reddit post for a hack. When I got through to a person, best they could do, to make it right, was schedule me for a service visit 2 weeks out. That's it. Which would have been just as quick if I had schedule it online. Now I'm without a dishwasher for 2 weeks because of their "fix", my dishwasher was at least working before the tech serviced it. Horrible repair service, horrible c

I bought a new LG microwave from Lowe’s in Dec of 2024. By March it failed to stop heating and I called CHW for the repair. First technician misdiagnosed the issue and I waited almost a month and a half for the wrong part to show up. He came back, installed it only to find out it didn’t work. Ordered the right part, wait two months to get it and another week and a half for a service call. Right part gets installed and the microwave works 3 weeks and then has the same issue. Tech comes out, orders parts, I’m another month and a half waiting for them to come in, they arrive, wait two weeks for a service call only for the part to NOT fix the issue. It’s then, after roughly more than 6 months without a microwave they then decide to replace it.

Out tech was fast and efficient. He was polite and kept us up to date on arrival.