Sears Appliance Repair

Carlton was busy from his arrival until he left. He was knowledgeable and kept me informed throughout the service appointment. Carlton followed through and followed up. Highly recommend Carlton for his professionalism and thoroughness. Thank you. Paid for with home warranty.

Carlos was great he took time to explain a few things. The tracking and scheduling system as a whole is flawed. The part was delivered to my house 2 days after the first technician ordered it. I notified everyone (Sears) I could including Samantha the AI virtual assistant that I had the part. After 5 appointments, 4 of which were no shows we had someone else install the part. Techs were great.

We have had 3 other people out to look at snd fix. Each time it ended uo being a twmp fix and broke again shortly after and then had no washer in between but the tec we have had this time around I highly recomment@ he went above and beyond. He asked questions (the others did not just flipped the washer and told me what was wrong) he took the lid off to test snd Showed me what was wrong and explained what parts needed to be replaced and did what the person befor him didnt do. He managed to put it togeather so I could do at least small loads until the parts came in. From the time the apt was made for him to come look at it to the time it took to get the parts ordered delivered and him come back to complete was less then a week. And he was very pleasant and did what 3 tecs befor him didnt do

Did not show up waited outside during window 10am to noon. Never called or texted website said he came but he was a no show . I have a long driveway and no one drove down the road and I'm the only home on the west side of the road I would give no stars if I could.

Tried to explain to this technician that the vent on the microwave was installed wrong, he took offense and said he is the technician, we said it is banging when wind blow, he said it is supposed to do that, we said it never did it before and once again said he was the technician, I got a chair and was trying to show him and he said it was not a warranty item, we said it is when it was installed wrong when last technician repaired it, he said well I am gonna get somebody else to work with you because you are to argumentative, I said so your canceling, he said no, I said you guys just canceled last week, he walked out. 1st repair was basically finding out parts to order, second repair repairs were made, microwave works but installed wrong made all kinds of noises, 3rd repair was canceled d