Sears Appliance Repair

Austin was terrific; very patient and knowledgeable. My extended warranty plan, through Lowe's, does a horrible job of connecting the user to the technician (hence only 4 stars). Once you get Austin to your house, he knows his stuff!

The guy did nothing. Literally...nothing. Came to the door and said he couldn't take care of the problem. He'd been here before to fix something else, noticed the new problem but wouldn't do anything about it. I called AHS to have them send someone else back to take care of the issue. They sent the same guy who said he couldn't or wouldn't do anything. That the company that installed the dishwasher had to come back and take care of it. What??? First time I've given a one star rating. If I could it would be no stars...for the service tech and the woman I spoke to on the phone to set this up.

They were contracted through American Home Shield and came out and said the motherboard on my dishwasher was bad. Wasn't sure if they could order a new one, but would get back to me and let me know. That was on the 21st of June, and as of today, July 11th, there has been no contact. I keep trying to call them, but its just a phone tree, and I can't get through to a live person. American Home Shield said I have to contact them, but I can't get through. I just wish someone would reach out and let me know what the status is, and I can't even get that.

Called Mitchell's Appliance Repair Experts number listed on Google which took me to Sears Appliance Repair for some reason. Sears then ran my address in Bend and told me there are no Sears agents in Bend to serve my address.

Austin was on time, knowledgeable and very personable. Sears is lucky to have him on their team!