Sears Appliance Repair

This is the third call I have had to Sears repair. The first technician Jarrod was excellent and he diagnosed he problem ordered the part and helped me set up the next repair appointment. Total cost was $473 (It would cost me about $600 to replace so I bit the bullet.) The following week Donald did the repair- was efficient and friendly. Washed great, but didn't dry. There are no humans to contact to make an appointment so I had to depend on their AI, Samantha, who glitched things from that point on. There is a 30 day warranty on parts and labor, so I made an appointment for someone to come out again- to fix the drying element- which had worked fine before the repair. No show, day before thanksgiving, no person to help. Rescheduled again, Jarrod again, fixed it in 10 minutes, no charge- ne

The digital panel on my stove malfunction. I haveWaranty on my appliances , and only paid a $100 deductible. From what I understand the part and labor would have cost over $500 . I was happy to have protection on the item. 😀 Both technicians were awesome; I was extremely satisfied with the service. Thank you!

My repair guy was Joseph Today and he did a wonderful job. He fixed my oven. I am so happy and thank you Jared for trying to fix everything the other day. We really appreciate it.

Mark was the third service person to try to fix our freezer and ice maker. Prior to Mark’s arrival numerous appointments were scheduled then cancelled. Numerous. Mark worked for two hours trying to uncover the reason for our problem. He was not able. I am not dissatisfied with his work. However, I am very disappointed in the work that was done twice by the first repairman, by the charges that were made electronically but not confirmed by email with a receipt, by the numerous cancellations, and by the inability to speak with a person. Only AI Samantha and AI Richard communicated with me. I am dissatisfied with Sears Home Services, not our most recent repairman.

Edward is a superb technician who not only efficiently fixed the problem with our gas range, but did so with a pleasant demeanor that we appreciated. He is an experienced pro and we were lucky to have him for our service call.