Sears Appliance Repair

Keith was super friendly, fast, and he communicated well. I was comfortable having him in my home and he was able to fix my washer. Thank you Keith!

Keith was professional, personable, knowledgeable, and efficient. He was able to diagnose our washing machine issues and swiftly resolve them.

The repairman was unable to fix my refrigerator. His diagnosis was the water inlet valve needed to be replaced to fix the ice maker, but when he installed it ($586.46) the ice maker still didn't work so apparently that was not the problem. He suggested that it might be the water filter housing and that it would cost an additional approximately $250 to install. He was supposed to be the expert, why was he guessing? I asked him to remove the water inlet valve since there apparently was nothing wrong with the one replaced since the refrigerator is 1 1/2 years old. I would like a full refund of the prepaid amount of $586.46.

I hesitate to give it too low of a rating because I do NOT want this to reflect poorly on the technicians that came out. They both did a wonderful job. But this whole AI system that Sears has now is frustrating, exhausting, and neglectful. We had a technician out very quickly after we put in our initial claim, but he didn’t have the part needed so he ordered it for us. What proceeded was 4 weeks of going in circles, having our appointments canceled on us, and having to speak to a completely different company just to get a part. Even after getting the part and following their steps to move our appointment up we STILL had our appointment cancelled and I had to reset it. Our initial appointment was on 7/21/2025 and our washing machine was just repaired today. Again, our technicians were great

Had an issue with my dryer, service tech said it was the idler pulley, even called others so they could listen and verify, but that replacing wasn’t urgent. Finally had a chance after the holidays to replace the part, of course it did not fix the issue. Waste of time and money for that service call.