Sears Appliance Repair

What a farce! I called the number I was told to call with the error code on the front of my Jennair microwave/broil/steam oven. They recommended this repair service. I had the error code. I purchased the part which was an interlocutor from them and it arrived in a few days at which time I scheduled the appointment for them to install it. I got an email that told me to enter my serial number, model number, error code, and any other detail details along with photos of my machine and I did all of that. I got several texts, asking me if I wanted a sooner appointment but since I had to take the day off to be there, I kept the original appointment. I confirmed the appointment all three times and the day before it sent me a reminder. The 8 to 12 appointment time passed and after 2 PM when no one

Technician was great! It pays to have the service warranty. The repair were valued more than the dishwasher so it will now get replaced with a new one. Very pleased.

Three year old fridge broken freezer and of course no ice making. Lowes, Sears and GE have been toying with me for 9 months now. This was the 6th claim I put in. Two weeks before this service call the Sears repair man ordered a compressor and more (5 parts in total) to accommodate the repair job. On the day of service he chose not to replace any parts because he said he found a very small leak on coolant line, he plugged the leak and added more coolant to sealed system pressurizing system cause supposedly the pressure was low. Spent less than an hour, then took all the ordered parts and left. Told me give it 24 hours. In less than 24 hours not only was the freezer warm, but the fridge also stopped cooling. Lost all our groceries worth min $250 as Thanksgiving was around the corner. Stay aw

Rudy was very thorough when he was working to identify the problem with my oven today. He also communicated the steps he was taking in an effort to find the root of the problem. He ended up confirming our suspicions and advised us of next steps to have the problem fixed. Honestly, you just don’t find repair people like Rudy in this very busy & very hectic world today. Rudy is definitely a Keeper, Sears Appliance Repair!!😊👍🏼

I waited for 10 hours for them to show up. They would update me every so often making it seem like they were on the way. But after 10 hours they were a no show and just rescheduled the appointment on a day I had to work. So now I took the day off. At least this time they showed up. Didn’t fix anything but it’s the small victories. UPDATE. They showed up and told me it was an electrical issue. So I called an electrician. The Electritian showed up (on time) and showed me that it was in fact not an electrical problem but it was the dryer. So Sears said let’s do a video meeting to determine what parts I might need. I picked a time slot and they called an hour before the time I picked. So no video conference. The technician came out a few days later and couldn’t fix it because he didn