Sears Appliance Repair

Never in my life AHS/ contracted Sears Appliance Repair diagnose my glass top stove I informed tech and AHS I was cooking and the top cracked The tech examines the stove send images makes a call to Sears and Before you can say one the rep on the receiving end immediately says my stove not covered AHS give her a quote So now the glass top will not be covered for heating up a pot states misused not normal wear & tear physical damage Insurance is for physical damage right? That’s why we make the claim Since it was not diagnosed as a heat fracture I m out of the $205 total No repairs no replacement It’s called cooking … heating & crack How can cooking on a stove be miss used not normal wear & tear Someone Anybody talk to me my tech went the extra yard yet whoever he called at Sears denied m

We purchased our washing machine less than three years ago and also bought an extended warranty for peace of mind. Unfortunately, we’ve had to use that warranty due to an ongoing problem with the machine leaving black markings on our clothing and bedding. A technician has now come to our home twice to address the issue. Both times, we were told that the problem was caused by detergent or fabric softener buildup and were instructed to run the washer’s clean cycle. We followed this advice and ran the clean cycle five separate times, yet the problem persists. These black marks do not wash out, and several items of clothing have been permanently stained and ruined. Most upsetting of all, a quilt that my late mother made for me now has these same markings. At this point, I am very dissatisfi

I attempted to call them to find out if they had a part in stock after having to push a button at least a dozen times and speaking to nobody I decided that they don't get my business. If you're going to treat people like this as a company good luck existing. Your reply is too late. I already found what I needed and spent my money at a competitor.

Took 2 weeks for the repairmen to show up. He spent 5 minutes looking at the washing machine and left. Didn't hear from anyone for another 6 weeks. I was told the washer was unrepairable and was reimbursed for the purchase price. A month later I get a text saying the repairman is coming back to fix it after I had already trashed the old machine and purchased a new one. It seems there is huge lack of communication amongst your company and the field repairman and a lackluster response for repairs on home appliances that we can't live without for more than a week. Who can go nearly 2 months without a washing machine? Nobody! I went ahead and purchased the coverage for the new machine as its better than no protection but please next time get it resolved faster. Thank you.

1. Fast response. Repair man was here next day and parts ordered and received within 3. Return service appointment was as told and repair was made within minutes. All questions with regards to service and action that could be taken to avoid problems in future were answered. In all we were well pleased with the service and those who handled the problem. Warranty monies well spent!