Sears Appliance Repair

First time using Sears, and I'd definitely use them again (hopefully I won't need anything else too soon)! My technician, Paul, was friendly and respectful, and it took him no time at all to determine my washer needed a new control board. Paul explained my options, and while the price was fair, I decided to purchase a new washer rather than proceed with repairs.

Unable to talk to service when placing service request. AI unable to handle to understand that I needed to adjust schedule for two repairs at same address.

Bob arrived within the given window and called on his way. Once here he addressed the issue promptly and discussed service options and fees associated. With his background as a Sears technician and electrical school he provided a cost effective and outside of the box way of fixing the issue. Dryer is working great! *one note is that the diagnostic fee is the minimum charge and not waived. Labor and parts are added on to that amount. We were still happy with the quoted amount and felt it was reasonable.

He never showed up and then lied about it when we called him out on it. Zero stars. Also, Sears home repair was the least helpful organization I have ever dealt with. Considering I was able to wash three loads of laundry before my washer broke, I would have thought that maybe they’d be a little more interested. Terrible customer service terrible repair people terrible experience!

I wish I could give 0 stars. Made 3 appointments within 1 months to have our refrigerator repaired under warranty. Between my wife and I we have used 3 PTO days only for the guy to cancel each appointment at the end of the day. Been without a refrigerator for 2 months and it looks like it's just up to us to go buy another one after only 3 years on the LG unit. Don't buy LG and don't count on this guy to show up and do any warranty work for you. Thanks for wasting our time