Sears Appliance Repair

Service Tech, did not install ice maker correctly, wire and black electric tape wrapped around wire hanging where the tray pulls out, very unsafe, pulling the drawer out to get the ice is rubbing against wire, I am afraid the wire coating will break and cause electrical issues. Called to advise asked for tech to come out. Yet yo hear from anyone!

I paid $500 and the same error code appeared on my washer/dryer combo after running the first cycle following repair. The clothes were still wet and the dryer was not fixed. When I called customer service I was only able to speak with AI and not an actual human being to discuss this problem. They scheduled another technician to come out and added another fee which I will not be paying.

Warning Review: I want to share a bad experience I had with a service company. They charged me $139 for a diagnostic on my washer, which suddenly stopped draining water. They said the diagnostic fee would be waived if I went ahead with the repair, but the total cost they quoted was unreasonable. They wanted $299 for labor plus almost $200 for parts, which is close to the price I originally paid for my washer just a year ago. They do not always have the parts on hand and instead make money off the diagnostic fee, even if you don’t proceed. I strongly advise others to avoid this company because I felt they took advantage of me with their pricing and practices.

David was pleasant and efficient! He answered all our questions. He was able to reset the dryer. Very satisfied with his service! We also had the washing machine cleaned and checked.

Work wasn’t complete…Michael said is was coming back with help to complete the work; But never showed up again…We need someone to come back and finish the work request…We placed this request since July and we are still dealing with issues after several visits and re-ordered parts…We need answer ASAP