Sears Appliance Repair

Steve did an exceptional job fixing our range. We had a burner not working properly and he found a spider web that hindered the air and gas flow and quickly corrected the problem. His professionalism, can-do approach and pleasant personality set him apart from others. We highly recommend Sears Home Services because of our experience with Steve.

Your system is so broken it’s not even funny It took me six weeks to get my dryer fixed. I have no problem waiting but the process was absolutely horrendous In a service request and every day I got a message from AI saying my appointment was changed Then one day I service tech showed up at my door I’m lucky I was home. He didn’t have my phone number so he couldn’t call me is what he said He diagnosed my problem and immediately ordered the parts I needed. He made an appointment for two days later to install those parts The parts came the next day. The day of my appointment I got a message saying of course after I waited from 8 to 5, saying that they have to change my appointment because the parts have it come For the next three weeks that’s exactly. Cancel the appointments, can’t talk

Steve did an amazing, professional diagnosis and repair on our oven. He methodically tested all circuits until pinpointing the problem. Very pleased with his work. Very talented pro.

This company is impossible tonget customer service. You can only deal with their A i assistant Samantha. You get stuck in a phone call that ends up nowhere. My original repair ticket has now turned into a leak and I can't get anyone to show back up. There is no one to call. They left no paperwork. I am stuck with a dishwasher that is 2 years old and leaks now because they didn't replace the door correctly. So frustrating!Jan 1 update. They came on 12/30. My dishwasher is still leaking. They leave no options to report a problem. I told them it starts leaking about 10 minutes in. They waited 5 minutes and said it was fine. I do not recommend Sears service at all! I will have spent 5 days now off work and my dishwasher still isn't fixed.

Charles was great. Explained everything as he went along and showed me what the issue was with our dryer. Part was ordered arrived on time and he even was able to do the return visit 2 days early to get us up and running again.