Sears Appliance Repair

The service technician said he was going to file a claim because he could not fix the waterline that goes into the refrigerator. He said it was too brittle. He said someone would get back to me within 3 to 5 days . 14 days later, no one has gotten back to me. I call and get the runaround. Come to find out, he didn’t submit anything so now I have to get a virtual appointment and wait and see what happens. I am really upset having to waist my time and waiting for a solution. Unbelievable!

This guy spent an hour opening up my Samsung washer that wasn't draining water. Said I needed a drain pump replaced and possibly a mainboard replaced too, costing almost $700 in which I declined. I just had a Samsung repair woman who opened up my washer, found a clump of hair and fixed the problem with no part replacement needed. I just spent $129 for him to waste my time and diagnose the problem wrong. Also during the time he was opening up my washer he was on the phone with someone talking about wanting his hourly wage increased. Crazy how he wants to be paid more and can't even take out a clump of hair.

a very nice gentleman treated me with respect and did a good job

Victor arrived by 11:50 am and was very courteous. He replaced the part as needed on my dryer and everything works great! I hope I can request Victor anytime my washer and dryer need repair. He seemed very knowledgeable.

Victor offers excellent service. Very professional. Leaves his work area clean. He also calls before arrival which I appreciate.