Sears Appliance Repair

absolutely terrible. I made the appointment waited all day, then received a confirmation phone call from Robert the technician. I confirmed the appointment and he said he would be there in 30 minutes. 30 minutes later I get a notification that no one was home and the technician left and I was sent a picture of my front apartment building. However, I received no phone call, so I had no idea he arrived in the first place, I rushed downstairs and he was already gone. I tried calling him back multiple times as directed to do and left a voicemail, but he ignored every call. Nothing. Tried calling customer support and they only had pre-mandated options so I could not talk to a representative. Severely disappointed. Stay away from this company.

Excellent A/C technician! Erick arrived and cordialy greeted us. We took him to the outside A/C unit. Then to the inside air handler unit. He analyzed the problem, explained what was wrong, resolved the problem, and then explained what he had done. The best part was it's covered by the Sears maintenance contract! Good reason for choosing Sears appliances for the past 35 years. Hope to see Erick again for the annual maintenance.

Ahmed and Rawle are terrific technicians. A+++ However, your IT system leaves much to be desired. It is impossible to get my information updated. And nearly impossible to speak with a live person. And when I do reach someone, they have no ability beyond making an appointment or cancelling an appointment. Impossible to speak with a supervisor. Terrible customer service!!!

It took 3 weeks 2days to resolve and it seems we are good now. The technician Charlie was a nice guy , and stayed around 15 minutes to ensure temp dropped . Jesse did the diagnostics and felt very comfortable in his expertise. pity you needed an electrician also , but they, Witney was very prompt with service

He was very nice. The problem light went off after 8 days of being on constantly.