Sears Appliance Repair

Tim was not only prompt but very personable. He completed job in a short amount of time and all is well. Tim showed me the damaged part and explained why the dryer was not working correctlly. Speed queen was also wonderful. They found repair person and their customer support worked well with me and the technition. This was a warranty repair and speed queen honored that as well. For an appliance repair it was a great experience

Ai scheduling is a joke and a complete waste of your time. Made the out of state 4hr round trip to meet technician at the agreed upon service window (3 days prior to service date) only to be stood up with no calls, text, smoke signal..... nothing! We had to call Sears to find out what's going on only to have a robot tell us it had been auto rescheduled for later in the week. No possible way to talk with a human. This is one of our Airbnbs so now the new guests have no dryer. With it being a week long stay we had to refund money for the inconvenience. Beyond frustrated, hopefully others can avoid this situation. We totally understand things happen but a call from an actual live body would have been nice. 😠

Horrible experience! All Ai and you cannot speak to a actual human. The back story.... I called in to get our clothes dryer serviced and things can get a bit tricky on scheduling with our property being a Airbnb. Initial call and set-up went smooth as silk with the Ai attendant scheduling within our day and 4hr window we had available between guests checking out and new guest checking in...... fast forward to day of scheduling we make the 2hr drive out of state to meet with technician with time frame of 11am - 3pm. We wait and wait and at 2:45 I call to see what's up and date has now been auto rescheduled to a later date 3 days down the road! 4hr round trip of my life I'll never get back and will now have to give guest small refund for the inconvenience of not having a dryer in our cabin.

Sears should be ashamed of their fraudulent services. They send people to your houses who collect service fees and do nothing and present you with a bill of supposed estimates of repairs of some distant future that are way over the price of getting completely new dryer. So wrong on so many levels!!!!!

Daniel was very knowledgeable, helpful, considerate. And dedicated to the job at hand. I hope not to have any more Repairs, but if I do I hope that daniel will be the repair man.