Sears Appliance Repair

Our repair person Sean did a great job. On time, stayed in touch and was very transparent. I was very pleased with his service. However, making the appt thru the new hub was a disaster, contacting a human to ask questions because this was my first time using the whole house warranty was time consuming and frustrating with many phone calls, many transfers to different humans and then a massive miscommunication, so I had 3 appointments for 1 appliance. I spent way too much time and energy to make these appts. Then Richard the AI assistant kept texting me and asking the same questions at least 3 and 4 times. And at one point got a bit spicy with me. Frustrating. That AI has got to be tightened up.

Notified me of his arrival time that AM. Prompt. Friendly, courteous, helpful, knowledgeable. Unfortunately, my washer repairs would pretty much equal cost of new machine so decided to purchase a new one. He gave me his thoughts of a good dependable machine brand to buy.

Frank did a good job of recognizing the severity of the problem and advising us and our home warrant company of the appropriate next steps. Would highly recommend.

Stay away. They only have AI customer service and it’s horrible. I have not gotten what I paid for, the technician showed up on the wrong day, and now I can’t get any help. Maybe this review will get their attention. Probably not though. They have all my wrong contact info because their AI sucks and doesn’t confirm data or give you a method to correct it. Edit: Sears responded, with one of the phone numbers that loops me right back to the AI. Not helpful, unable to resolve issues. If I could give negative stars I would. I suspect the review response was also AI driven.

Frank gave me a diagnosis for my washer. He explained everything clearly, he was professional, knowledgeable, experienced and moved fast but safe to service my appliance.