Sears Appliance Repair

Our technician Cal does fast and competent work. He’s very personable and explains things well. The company is now relying solely on AI for their scheduling and phone services. This resulted in our scheduled timeframe (8-10am) not happening and our service happened between 2 and 4 pm. That disrupts an entire days schedule, most people don’t have time to sit around all day. To reiterate, our technician did a great job and should not be penalized for the failures of the company, he communicated the scheduling situation well and informed us of the delay. AI is not the solution to all your problems, firing real people has reduced the quality of scheduling and made it more difficult for technicians to meet the timelines they are meant to.

Great service by Cal he took his time and inspected well the furnace to make sure if there was an issue with it. He explained well the situation with the furnace. 👍

The technician was dine. The service as a whole is worthless. All AI. You will never talk to a human. Nobody that you can explain a problem too. Just a AI bot. The technician was unable to even perform a diagnostics to find the issue. Because it was a two man job. And if this was anything but a AI service the tech would have known this. So $125 later no service of any kind was performed. Do not use this service. It’s not the fault of the technician it is a terrible use of AI. Will never use again.

Cal was fabulous! Great communication and completed the job in about 45 minutes! I appreciate his thorough job and was happy he made it so easy! Thanks Cal! Super happy I have ice again!

On time very knowable about snow blower that needed to be repaired. Excellent I would not hesitate to use this service again in the future. Thank you!!!