Sears Appliance Repair

Rating is an average of: 1) Service rating of 5 I was able to schedule an appointment within 24 hours of my call. The service technician was perfect and did a professional job. 2) Price rating of 1 The repair required a $26 part and less than 15 minutes of time. I was charged $420! Totally ridiculous! I would not use them again!

In the past two weeks, the same technician has come to fix my fridge multiple times. Each time, he would repair it, but within one to two days, the fridge would stop working again. He has ordered parts, but the issue persists. I requested that Sears send a different technician, but they still sent the same one. This has become a nightmare, as my food is unable to stay cold

Technician was inexperience and left the day of service unable to repair he stated he will return the next day was unable to repair sad nothing was wrong even though the unit was freezing up argued with me that because the windows were open house was not cooling down. Windows are open because the air conditioning is not working. He does not understand. Please have Dan come back not this kid.

Andre was extremely professional. Knew exactly what was wrong with my microwave when he arrived for my 2nd appointment 30 days later. Unfortunately the representative that came prior misdiagnosed my problem with my microwave which resulted in me waiting over 30 days for parts to show up. Anytime I have anything done with my appliances I will request to have Andre come to my home.

I called Sears after a local company wanted to charge $500+ (they said because of the price of the part) to fix my dryer. Ismael came on time when scheduled. He communicated well with me about when he would be arriving. He arrived, and promptly fixed my machine, and the part was $17.00. The total bill was less than $150.00 (I have the home warranty). He even cleaned out the vent and removed all the clothes that had fallen behind there for years. I am so pleased with his service and that of Sears.