Sears Appliance Repair

Bret's service was 5 star. As for everything else 0 stars. There is absolutely no one to call and talk to. I took off a whole day of work because I had a AI call say my tech was ahead of schedule and would show up at 9am and I even had to pull my daughter out of school early not knowing if I'd be able to pick her up. The tech ended up arriving at 5:15pm. This means I could have worked a full day and picked up my daughter on time. I tried to get someone on the phone but apparently that option doesn't exist. This is the one of the worst backyard operations I've ever seen. If I can help it I will never do business with this company or any one thats has Sears name attached to it. I cant express enough how horrible of a company I think this one is. Again, as for Bret, he is top notch. I recomme

Bret was very short when I asked questions. He was also 2 hours late for which he did not apologize. He didn't introduce himself upon arrival. Just don't seem to understand what customer service is at all.

Not a good experience. He told me they only allow me to stay 23 minutes so not enough time to show him what my actual problem was. He quoted me for something when he had no idea if that was the actual problem or now. He was just that sure of himself. He acted like he overall just didn’t want to be here. Awful experience.

Technician arrived. Sour attitude. No smiles, no friendly demeanor. The only communication from the technician was 1. I needed to sign a waiver for damages and 2. There were some rodent droppings under the dishwasher, therefore he would not touch the dishwasher. I explained that I am disabled and could he just pull the dishwasher out a little before he left, because the dishwasher was installed into a tight area and I could not pull it out. He said no, and left. He did not provide me any information on why the dishwasher makes a rattling noise during the drying cycle.

Bret from Sears Appliance Repair was very knowledgeable and he diagnosed the problem with the Amana Fridge. Friendly with good ETA communication and service follow up.