Sears Appliance Repair

Nico did a great job of advising us about the problem with our washer. He was very knowledgeable & helpful in making our final decision of what to do about the suggested repair.

Scott came out on time and seems to be a very experienced technician. He checked my washer and has ordered parts to fix it so will finish the review when the parts come in so he can fix it.

Niko was very courteous and professional. Took care of the problem and no time flat. was very knowledgeable about our electric range.

Don’t use this company. I scheduled them to come on 6/27, took a day off of work so that I could meet the repair person at the house. Not only did they not show up, there was zero communication all day. If you want to get a hold of someone on the phone, good luck! All of their phone numbers lead to an automated service with zero option to talk to a human. The window they were supposed to come in had well passed and I finally get an AI text message asking to reschedule. No apology, nothing. Do not use.

The technician called me on-site to request a service call payment and said he would send a payment link—but I never received it. Then, I got a text saying the appointment was canceled due to non-payment and that I would need to reschedule. I texted him six times to explain I hadn’t received the link and called twice—no response. He finally answered when I called from a different number. At that point, he said there was nothing he could do and apologized that the system didn’t work. Very frustrating experience. *Update* - called the 1-800 number provided in the response from Sears Appliance Repair several times (three or four), however, because the service was cancelled by the technician, the automated system could not help me and referred me to the website. Once on the website, it likewi