Sears Appliance Repair

Awesome technician. On time, polite, neat and tidy. Explained what he was doing, made suggestions, informed me of my warranty. All around great experience. Will definitely call again if we need service.

They came to my home to diagnose my dryer. That portion was 119.00. The service tech order the parts and said he would be back in two days to install. Two days later no parts were delivered and the had to reschedule. A week and a half later was my new appointment. The tech showed up to the house without the parts. He informed me there was a problem with the shipping of the parts. I requested a refunded for the parts and labor which was prepaid 200 something dollars, as I was beyond frustrated at this point and wanted my money back. They told me I would only be refunded the parts and labor not the 119 for the diagnostic fee. I will stay far away from this company and I plan on filing a complaint with the BBB. Additionally, this company relies heavily on AI customer service. Trying to get a

Once he got here (3 hours late and no update on status), he was great. Very knowledgeable and gave us some great suggestions. It's just why couldn't I get an update on when he would arrive?

I received call when service technician was approximately 30 minutes away. He arrived and initially seemed a bit perturbed when I stated that my gate opened in the opposite direction that he opened it. He asked for the ordered parts and begin working. Within 20-30 minutes the parts were installed and he was on his way. Before leaving his personality had improved, making it a good customer service experience, on my part. I will use the repaired washing machine, trusting that the replacement parts were the only issue, regarding the repair. Thank you Tom.

Appointment was made for a time frame of 8-12 for a tech to come. About 11:30 am I got a call that the tech had to leave work for an emergency. She rescheduled me for the following morning between 8-9 am. On my phone it read they would come at 1:22 pm. Nobody showed or called me until 2 pm. The tech arrived at 3.20 pm. Work was performed satisfactorily. Asked for a receipt and he told me it was on my email. The email from Sears only had invoice number and the amount I paid. No mention of the part that was replaced or any warranty. I called Sears back and after talking to 4 people about getting an itemized receipt I finally got a gentleman who put in a request for this. My family and I have used Sears for over 50 years. This experience was terrible and extremely disappointing. A customer sh