Sears Appliance Repair

I do not recommend purchasing an extended warranty repair plan from Sears. I paid $429 and some change for a four year extended warranty repair for my stove. One of the burners stopped working so I reached out to Sears. Making the appointment was very easy. That's when the train went off the tracks. Five weeks in a row, I have had an appointment with them on Thursday. They don't give you a narrow time frame.They set the appointment from between 8am - 5pm so you have to take the entire day off of work. Every time, usually about 1 pm (today was a little bit earlier) I receive a text message from them canceling my appointment and saying "due to unforeseen circumstances they're unable to make the appointment as they do not have a technician available, and would I like to reschedule?" Every s

Marcus was a very nice Tech I had working on repairing my Ventless Dryer. He took his time, patient with my questions and repair time was not a concern. Today after waiting since 12/29 for replacement parts my Dryer is working fine. Although due to my lack of notice, after Marcus had Dryer running, I found two parts that fell on side of my foot stool. Although not installed the parts seem not to be an issue with the dryer running. I did two loads this evening and clothing came out wonderful and soft again. I was hanging my clothing in my Lanai, yes this is Florida, not my porch....LOL

My tech, Jaime, was excellent! Very knowledgeable, explained every detail that he was doing and showed me what it would do. I couldn’t have asked for a better tech to come to my house. I’m so glad I finally have got this problem resolved after six cancellations you did on me for unforeseen circumstances, which I don’t know what that was and no one would explain it to me. But when.Jaimie He was so pleasant. It made me forget what all you’ve put me through with this refrigerator.

I have been dealing with Sears Home Repair for months and cannot recommend. They did a diagnostic for my dryer and ordered parts and a follow-up repair. I paid for the diagnostic, parts, and labor all at the same time. The parts arrived but the technicians could not see that they were delivered in the system so they kept cancelling appointments on me. Eventually I requested a refund (just on the follow-up appointment) because I was tired of waiting on them to sort out their scheduling while I was now sitting on two sets of parts. I have been waiting on a refund for months now, have called service and sent multiple emails to what I was told was their finance team email with ZERO response or follow up. I am not even asking for a refund on the diagnostic or the parts that were delivered, ju

I give the technician a 10. The technician was excellent. Very knowledgeable, polite and cared about what he was doing. Went above and beyond to address our concerns and locate the issue.