Sears Appliance Repair

5 stars for David and Cory, but no stars for value for the money. Oven worked when they turned it on, so no work was done. David and trainee Cory advised for future when oven fully breaks down. That was helpful. But would a phone call have saved them time and me money? They told me that parts are no longer available for this model. That conversation could have happened on the phone. I understand that I agreed to $139 just to get someone to come; but they literally did nothing but turn the oven on (and of course it worked fine for them) and look at something in the drawer. Would have loved a discount for not having to do anything. Sidenote gir technicians: please wipe your feet when you come in from snow dusted stairs, or ask about taking off shoes. (Neither of these happened. )

James was great. Your computerized scheduling sucks! We were scheduled for a Tuesday to install a part for a washer between 8-5. Part was delivered following a scheduled assessment the previous Friday. Waited all day. At 530, received a computer generated message that he couldn’t make it. Wasted an entire day. Rescheduled for Friday between 8-5. Sat around all day waiting with a computer generated message that said he would be here between 1030 and 1130. My wife, who had been without a washer for 2 weeks, called the store where the washer and warranty were purchased. Got the run around for a while prior to getting a phone number for Sears Service. After calling, received a computer generated message that the tech would be here between 530 and 630. Another day wasted sitting around waiting

Great service, very knowledgeable & fixed my issues up quickly. Cleaned up nicely and was very friendly

He was very nice and knowledgeable however for an oven that’s only 3 years old and was bought new the little part that went bad was $400 This was my first and will be my last Sears purchase. I will be getting another new stove. The new one will not be a sears product. I had to pay $129 to find out that it was what I thought it was. SUCKS KIMBERLY/MARY

The technician was fine. Showed up did his job and was clean about it however the company is a massive joke. Changed days on us after we took off work didn’t let us know anything until half way through the day. We are out a lot of money for the repair that should have been free with no correspondence from the company on how they are going to correct the situation short of fixing a broken unit