Sears Appliance Repair

Kevin was great and very helpful. I am grateful they were able to get my fridge back up and running. My only issue was the 2 weeks I had to wait for them to be able to send someone over to get my fridge fixed (living out of coolers was a pain, but not the end of the world). But when here he took great care and did a great job and I appreciate it very much.

Both techs that came out were great. This would be a great review if it were just for them . What was not great was the fact that I had to reschedule twice. Once because the estimated time of arrival for my initial visit so far past the four hour window I no longer had time to wait . The second was because of a notice that parts were to arrive later than originally expected and I needed to reschedule. They ended up arriving on the original date that I was told by the first tech. This was after I had rescheduled to accommodate the later delivery. I could not then get my original date and had to push through the weekend. This is now almost two weeks since I scheduled my first visit. Today’s arrival was also well after the four hour arrival time. Fortunately I didn’t have somewhere t

⭐️⭐️⭐️⭐️⭐️ I had an excellent experience with Michael for my refrigerator repair service! He was professional, punctual, and really knew what he was doing. He quickly diagnosed the issue, explained everything clearly, and had my fridge running like new in no time. I also appreciated his honesty and fair pricing — no upselling or hidden costs. Michael went above and beyond to make sure everything was working perfectly before he left. I highly recommend him to anyone needing reliable appliance repair!

I had a smooth repair process. Kevin is a top- notch repair technician. Very professional and knowledgeable. Delightful personality is a bonus! I ended up signing up for the Sears Repair Plan for all of my home appliances.

The repairman entered w/o having on shoe covers. He obtained a pair from his truck seemingly returned with an attitude. He initially told me what he "wasn't" going to do..when I requested he perform a closer diagnosis of the issue. It wasn't until I refused to pay $149 for nothing (no services provided) that he performed diagnostics on the dishwasher. I assisted with reading Serial # , as his attempt to identify it appeared lame. He mentioned he had a customer visit for 4:00. Not my problem! This repairman requires improvement with his Customer service relationship skills.