Sears Appliance Repair

Lowes Warranty for a refrigerator was absolutely terrible. The easy part was paying for the Warranty. Filing the claim was fairly easy too. Getting a technician to show up was the worst experience I've had to endure, and I work in a technical field. I had to miss days, not hours, DAYS of work with no shows or last minute request to change the appointment. Getting anyone with a pulse after scheduling was impossible. One of the appointment cancelations the tech said he would be at my home in about an hour. No show, so I call his number worried he might be lost or something happened to him. Finally the tech says he was falling asleep on the drive over and dealing with a migraine, so decided to turn around and go back home, but felt it wasn't necessary to give me a quick text informing me he w

Technician KEVIN WEST at Sears Home Services is EXCEPTIONAL! He's articulate, respectful, personable, pleasant, engaging, and professional. All round the best service tech that I've had!

I had an extremely disappointing experience with Sears repair services. The technician was in my home for no more than five minutes. He opened the dishwasher, closed it, and immediately told me I would need to purchase a $600 part. There was no meaningful diagnostic process, no thorough inspection, and no clear explanation of how that conclusion was reached. It felt rushed and unprofessional, especially considering the service fee. I expected a proper evaluation of the appliance, not a quick visit followed by a large repair quote. Based on this experience, I would not recommend using this company for repair services. Very frustrating and disappointing!

The so called tech came out and could hardly speak English. He also didn’t know what he was doing. He left without saying what was wrong with the refrigerator. Sears also didn’t repair or give me an estimate like they said they would..And still charged me 129.00. Sears has really gone downhill! Also you can’t anyone on the phone unless you agree to make an appointment.

Josh was great. Came out 3 times trying to fix the washer but just couldn’t get it fixed. Called GE man and talked to him about what to do next. Washer not repairable ( after only 2 years)