Sears Appliance Repair

Did a good job, I like that app let's you track where he is so I know when he is close. Pretty simple, fixed with no issues. Only thing I would say is it sure would be nice if he had some parts in that van so he could have fixed it in one visit rather than two!

Technician was on time and was very knowledgeable. The issue was that the company was closed so he couldn't get authorization to fix the appliance. Absolutely no fault from the technician, he was great!

I had no issues with the service techs. Professional & knowledgeable. I do have an issue with the type of service I received. I originally bought my washer & dryer with also purchasing the warranty. Never will I again purchase this on any future appliances. I bought the warranty so I would not be without a washer if it did have a mechanical issue. Well…that turned out to be false! I was without a washer for 4 weeks. I had 4 visits from the technicians. They ordered new parts. I understand that. And the parts arrived within several days. But scheduling an appointment was ridiculous! I had to wait for them to return to fix my washer for 10 days! Then when it was supposed to be repaired, it did not run. Once again, I had to wait for someone to return when the part was delivered. The time span

IThe repair man was great . Getting it done was a hassle as one guy quit the day it was to be fixed and the guy one that came I'm sure was over worked getting all the extras done. Was to come next day ,ended up making for Friday and he was working in area Thursday so checked if home and came and fixed.

Phuoc was great. He is friendly and timely with getting our washer repaired. Just working with him makes us want to continue using Sears appliance repair in the future.