Sears Appliance Repair

I would love to comment on the quality of the repair on my Samsung Washer, but the repair scheduled for today did not happen. Despite multiple texts w/confirmations, links to track technician (which did not give anything other than a vague 8am-5pm time window most times I checked), there was neither technician nor communication until 5:37pm when the AI assistant texted me informing me that no one would appear today and offering 4 more options, each with another 9 hour window. (As the window approached 5pm, I had tried calling the various numbers listed, attempting to get a human, but was always sent to AI. When I requested a human, the AI assistant asked what a human could do for me that she couldn't (!) and said that the contacts were now completely handled by AI.). I had purchased the

Individual Michael was helpful and did a good job. But BUYER BEWARE - our appointment was on Monday between 1-4, no one showed up, called, emailed or texted. I had to make another appointment to get them to install the part I had already ordered. Totally virtual, you never get a person or an email response. So technicians are nice, polite and thorough but this company is horrible to work with.

Mark K did an exceptional job. Helpful and efficient. Recommend him highly. Reason was a checkup for fridge. Sears Home Services kept us informed thru the process.

Nikita was punctual, knowledgeable, and very honest. Unfortunately, my stove could not be repaired because the required part is no longer manufactured. He clearly explained the situation and answered all my questions with professionalism and transparency. I truly appreciated his honesty and would recommend his services.

I called AHS & canceled this appointment & canceled it online. I also called Sears & got AI Samantha & cancelled it with her. 5 minutes ago Nikita B. showed up. I told him the appointment had already been canceled through the proper channels. He then when on to ask me about my washer, dryer etc. Now he is trying to do a sales pitch. He showed up in a car didn't appear to have any tools with him. On Tuesday they asked for model number & brand of microwave so they can bring the items they may need to repair the microwave. I would not recommend this company for further business.