Sears Appliance Repair

You cant talk to a real person everything is AI now. The 'time frame' you have to be available is 8am to 5pm. But the technician doesn't notify you if they are on the way so you cant leave the house or do anything other than wait by the door all day because you don't want to possibly miss them. My apt was canceled right at the end of the day & rescheduled for the next day. Still no show the second day. I can't sit at home 8-5 multiple days in a row waiting for santa clause to show up if a technician actually exists. A shorter timeframe would be great or a notification from the technician that they are on the way. Any communication would be better. I'm just going to buy a new appliance if I can't find another company to do the repair.

First time I scheduled they said estimate time was around 3 pm then they sent a message that they weren’t going to make it. So we rescheduled for the second time and they said no one was home. When we missed work to wait for an estimate time between 8-5 pm. We decided to schedule one more time which was today. Again they said knock, knock no one was home? I miss work to wait around for the technician to arrive. Schedule if you want to waste your time waiting around. It’s pointless to buy warranties! I want to talk to a real person when I call back not an AI.

Harley was very knowledgeable and considerate. Very friendly and informative. He did great instructing us on actions to take.

On 10-21 I requested a repair for my washing machine through an extended warranty. On 10-23 Harley arrived and diagnosed the problem and ordered a part. It arrived the next day. Between 10-21 and 11-18 there were six rescheduled visits. Harley finally showed up on 11-18 and discovered we were sent the incorrect door boot part. He reordered the part and we received another door boot. Again it was the incorrect part. I had another repair visit scheduled For 11-25. Again nobody showed up I did call the phone number Harley gave me on three occasions. It went to voice mail and I never received a return call. AFTER ONE MONTH I STILL DO NOT HAVE A REPAIRED WASHING MACHINE. NOT A GOOD EXPERIENCE. I tried to call the Sears repair company and was unable to talk with a real person. Only an AI Com

Horrible experience. First appointment canceled 30 minutes before end of window. Second appointment, the tech showed up and did absolutely nothing. Told me to let my fridge thaw and it would be fixed. Didn’t work. Sears sent me a new fan for my fridge, it was the wrong part. Third appointment the tech called and said he was on his way then i got a message saying he came to my house but no one was home (not true, he never came). Forth appointment git canceled by sears. Eventually i ordered the part and fixed it myself. What a joke. Horrible customer service.