Sears Appliance Repair

This rating has two parts: Part one the technician, Chris! Wonderful five stars. He diagnosed the issues and we have a resolution! THANK YOU, Chris!! Second part: general customer service— 0 stars. For four days I tried to speak to a rep. I literally called 5 different numbers. Eventually I received a message that said it is not possible to speak to a live agent. All customer service is run through AI. At some point there should be an option to leave a message on the phone or, as I did, by text and have a real person call back. I only spoke to the tech when he called on the day of. For this, I am unlikely to choose Sears in the future and will tell my home warranty company not to assign them to my requests.

Very friendly and knowledgeable. Most young men are not that way nowadays. Sears is very lucky to have him!!

Benjamin was so professional. He was so kind and did a great job-Paula Knoth at 7540 US Hwy 62 West Kuttawa

Part was ordered and received quickly. Since the part arrived earlier, they were able to change the repair. Repair went smoothly and the gas valve on my stove works great!

Brandon A. Did a great job of explaining our freezer repair options, made my decision easy. Brandon was an excellent representative of Sears Appliance Repair!!!