Sears Appliance Repair

I had the technicians come out 3 separate times for the same issue. I paid the “call out” fee of $129 twice. The issue is still not resolved and they have no idea what’s causing the leak from my refrigerator. I will be looking elsewhere in the future.

Our experience with Sears Home Services has been nothing short of frustrating. We scheduled HVAC repairs for our unit, and the technician failed to show up not once, but twice—over a span of 13 days. During this time, we were left without air conditioning with an infant in the home. What made the situation worse was the complete lack of communication. We received no updates, no calls, and no explanations from the technician nor Sears customer service. Every attempt to follow up was met with long hold times and no resolution. This level of service is unacceptable. If you're in need of timely, reliable repairs—especially in urgent situations—do yourself a favor and go with a reputable local contractor. Owner will probably post a phone number in the response to review to contact Sear... J

Horrible. After 1st visit they ordered part and said they needed to come back to repair dishwasher. After 2nd visit the technician never showed and said they couldn’t repair dishwasher because of unseen circumstances. Because of unseen circumstances they forced a video call to look at dish washer and never went through with the video call. instead they claim because of unseen circumstances that they couldn’t complete the job.

I had a great experience. Vincent was on time and called before showing up. Would definitely recommend to friends and neighbors.

If I could give them a zero I would! Set an appointment for an initial diagnosis and waited all day (Saturday) and they were a no show. Was sent a text that it was rescheduled for Monday. Technician arrive in the timeframe, diagnosed based on what I told him and did not check for anything else. Charged us for the initial visit, $129.00, part $39.00 and labor to install the new part $194.49 for a total of $362.94. Technician scheduled the next appointment for Thursday, part was delivered to me on Wednesday and no one showed up to replace the part on Thursday. They rescheduled the appointment for Friday and again no one showed up. I called numerous times on Thursday and Friday and could not get anyone local — everyone that answered was out of the country. They could not connect me to